Your data, your choices
Data deletion
You can remove social connection data or delete your entire CentralUGC account. Contact centralugcteam@gmail.com if you need help.
Delete your account
Sign in, open Settings and choose Delete account, or open the account-deletion page. Type DELETE to confirm. This works for verified accounts even if onboarding is incomplete or the account is inactive.
This permanently removes your sign-in account and linked database records, including applications, profile changes and social connection data. Related campaign applications and conversations are removed; brand account deletion also removes its campaigns. Uploaded-file cleanup and TikTok access revocation continue in the background when necessary. Instagram tokens and synced data are deleted from CentralUGC without a background revocation request. If you connected Instagram, also remove CentralUGC from Instagram’s connected apps to revoke access on Instagram.
Remove Instagram or TikTok connection data
Open Social account and choose Disconnect. This removes the active provider identity, credentials, cached statistics and content previews, and requires full creator-application review before reconnection. Your separately submitted answers and existing collaborations remain. For TikTok, a restricted encrypted credential copy can remain temporarily for access revocation. For Instagram, tokens and synced data are deleted from CentralUGC; also remove CentralUGC from Instagram’s connected apps to revoke access on Instagram.
To request social-data removal by email, use the subject “Social data deletion request”. Include your CentralUGC account email, platform and handle, and tell us whether your request also covers the application answers you supplied or your entire account.
If you cannot sign in
Email us from your account email where possible. We will verify your identity and requested scope before acting. Do not send passwords, access tokens or identity documents in your initial email. This option also applies if you never completed onboarding.
What happens next
We track the request through verification, removal, any outstanding background cleanup and a reply to you. We respond within the time required by applicable law and explain any lawful exception or unresolved cleanup. Do not assume background deletion is complete merely because you have been signed out.
Deletion does not remove your Instagram, TikTok or Google account or copies already held by collaborators. Restricted opaque callback markers may remain to prevent delayed provider callbacks from affecting later connections. Backups and infrastructure logs may remain under provider retention settings. Limited records may be retained where legally necessary; contact us for details about your request.
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