Your information

Privacy Policy

Last updated: 25 September 2026

1. Information we collect

Account information includes your email address, authentication details, account type, name, and verification status. If you choose Google sign-in, we receive the account information Google provides for that sign-in, such as your name, email address, and profile image.

Creator information may include your profile photo, social account names, content categories, birthday, gender information, location, referral source, previous brand experience, application answers, and proposed profile changes. Brand information may include your brand name, logo, website, products, industry, contact person, role, country, city, time zone, social links, and campaign goals.

Collaboration information includes campaign briefs, reference links, budgets, deadlines, usage terms, creator applications, introductions, availability, review decisions, feedback, hiring status, and messages. We also handle records needed to operate the service, such as creation and modification dates, login/session information, security events, and technical request logs that may include IP address, browser, and device information.

Please provide only information needed for your account or collaboration. Do not send passwords, payment-card details, identity documents, or other sensitive information through campaign descriptions or chat.

2. How we use information

We use information to create and authenticate accounts, save onboarding progress, review creator applications and profile changes, display campaigns, process campaign applications, support hiring and conversations, answer support requests, investigate misuse, and maintain the service. We also use relevant records to resolve disputes and meet applicable legal obligations.

Where applicable law requires a legal basis, we rely on providing the service you request, complying with legal duties, legitimate operational and security interests where permitted, or consent where required. Contact us if you want clarification about a particular use.

3. Who can see your information

Campaign details and relevant brand identity are shown to eligible creators. When you apply to a campaign, the brand can see your submitted introduction, availability, relevant approved profile information, and application status. Chat messages are shared with the other participant. Information shared with a collaboration partner may also be retained by that partner outside CentralUGC; they are responsible for their own handling of it.

Reviewers and support personnel may use information to assess applications, operate the platform, respond to requests, or investigate a reported issue. Chat is not an end-to-end encrypted service.

Current testing limitation: temporary creator application and profile-review access is open during testing, including to signed-out visitors with access to those review pages. Do not submit confidential or sensitive information in this testing environment. This access must be restricted before real applicant information is collected for public launch.

We use service providers for authentication, database and file storage, hosting, and communications, including Supabase and our hosting provider. They process information needed to supply those services. We may disclose information when required by law or when reasonably necessary to investigate fraud, protect people, or enforce our terms. We do not sell personal information.

4. Cookies, browser storage, and external services

CentralUGC uses cookies and browser storage for sign-in sessions, security, and features such as temporarily preserving unfinished form edits. Blocking or clearing this storage may sign you out or remove unsaved progress. External sign-in services and linked websites have their own privacy policies. Loading externally hosted images may send your device’s request information to the image host.

This version does not provide payment checkout. If payment or optional advertising and analytics features are introduced, we will explain the relevant data handling and obtain consent where required before using them.

5. Storage, retention, and security

Information may be stored or processed in countries other than your own through our infrastructure providers. Where applicable law requires safeguards for an international transfer, those requirements apply to our handling of your information.

We retain information for as long as needed for the purposes described here, taking into account account activity, collaboration records, security, disputes, and legal obligations. Deactivating a record does not necessarily delete it. Account deletion may not immediately remove backup copies or information a collaboration partner has already received. Contact us for information about a specific record.

We use technical access controls and account verification to help protect information, subject to the testing limitation above. No online service can guarantee absolute security. Report suspected unauthorized access to our contact email.

6. Your choices and requests

You can manage available account details and request account deletion through Settings. Some creator profile changes require review. Depending on applicable law, you may have rights to access, correct, delete, obtain a copy of, restrict, or object to the use of your personal information, or withdraw consent where processing relies on consent.

Email us from your account email where possible and describe your request. We may need to verify your identity, but please do not email your password. We will respond within the time required by applicable law and explain any lawful limits on fulfilling the request. You may also raise concerns with the relevant data protection authority.

7. Young users

CentralUGC is intended for adults who can enter binding agreements. People under 18 should not register or submit personal information. If you believe a child has provided information, contact us so we can investigate and take appropriate action.

8. Changes and contact

We may update this policy as the service develops. We will change the date above and provide additional notice of material changes where required. Privacy requests and complaints can be sent to centralugcteam@gmail.com. Please also read our Terms of Service.