Working together

Terms of Service

Last updated: 25 September 2026

1. Eligibility and accounts

You must be at least 18 and legally able to enter binding agreements to use CentralUGC. If you act for a business, you must have authority to represent it. Provide accurate information, use an email account you control, keep your login credentials secure, and tell us promptly if your account is compromised.

You are responsible for activity you authorize through your account. Do not impersonate another person, misrepresent a brand, share unauthorized access, or attempt to grant yourself administrative privileges.

2. CentralUGC’s role

CentralUGC provides tools for onboarding, creator review, campaign listings, applications, hiring decisions, and messaging. Creator account approval means permission to participate in the platform; it is not acceptance for a particular campaign. A campaign application, a chat connection, and a hiring decision are separate steps.

Review or publication does not guarantee the accuracy of a listing, a creator’s performance, a number of applicants, payment, or campaign results. CentralUGC is not the employer, agent, or contracting party for a brand–creator collaboration merely because the parties use the platform.

3. Campaigns and collaboration agreements

Brands are responsible for accurate briefs, lawful products and claims, realistic deadlines, and clear compensation and usage terms. Creators are responsible for accurate profiles, original or properly licensed work, and meeting the terms they agree to. Do not apply or hire with no genuine intention to collaborate.

Before work begins, the brand and creator should agree in writing on deliverables, compensation and currency, payment timing, products and shipping, revisions, deadlines, cancellation, content approval, usage rights, and any exclusivity. A budget shown in a listing is not proof that funds have been collected or reserved. Each party is responsible for its applicable taxes and obligations.

Contact the other party promptly if a deadline or other commitment cannot be met. CentralUGC may assist with a reported issue but does not promise to resolve a dispute, recover money, or replace a party’s separate agreement.

4. Demo campaigns and future fees

The current demo workflow does not collect listing fees or process creator payments. A campaign marked as a demo is published for testing; publication does not mean that payment was made, that funds are held in escrow, or that a payout is guaranteed.

If CentralUGC introduces paid services, the applicable price, currency, billing conditions, and cancellation or refund terms will be shown before you agree to a charge. These terms do not authorize an undisclosed or retroactive fee. Do not send payment-card information through chat.

5. Content ownership and permissions

You retain the rights you own in content you submit. You grant CentralUGC a non-exclusive permission to host, store, reproduce, and display that content as needed to operate the features you use, including showing campaign briefs and application information to relevant users. This permission does not transfer ownership of your work.

You must have permission to use submitted logos, photos, videos, music, reference materials, and personal information. Uploading or linking content does not automatically give another user a commercial license to it. Brands and creators must separately agree on content licensing, paid advertising, editing, publication, and the duration and territory of use.

6. Responsible use and advertising

Do not use CentralUGC for fraud, harassment, discrimination, exploitation, spam, illegal products, deceptive reviews, copyright infringement, malware, or unauthorized collection of personal information. Do not bypass access controls, scrape private information, manipulate applications or reviews, or interfere with the service.

Brands and creators must follow applicable advertising rules and the rules of the platforms where content is published. Sponsored relationships, payments, and gifted products must be disclosed when required. Endorsements must reflect honest experiences; do not request or make unsupported product claims.

7. Privacy and communication

Our Privacy Policy explains how account, application, campaign, and message information is handled, including the current testing limitations. Use information received through CentralUGC only for the relevant collaboration or another lawful, agreed purpose. Respect confidentiality agreed with your collaboration partner and do not publish private messages or personal details without permission or another lawful basis.

Report suspicious behavior or content to centralugcteam@gmail.com. Include enough detail for us to investigate, without sending passwords or unnecessary sensitive information.

8. Moderation, suspension, and leaving

We may reject, restrict, or remove content or suspend access when reasonably needed to address a violation, security risk, unlawful activity, or harm to other users. Where appropriate and lawful, we will explain the action and allow you to contact us for reconsideration. Urgent risks may require action without prior notice.

You may stop using CentralUGC and use the available account deletion controls or contact us for help. Leaving the platform does not cancel obligations you have separately agreed with a collaboration partner. Retention of information is described in the Privacy Policy.

9. Availability and responsibility

The service is evolving and may experience interruptions, errors, or feature changes. Keep your own copies of important briefs and agreements. To the extent permitted by applicable law, we do not guarantee uninterrupted availability or particular commercial results.

Each party remains responsible for its own conduct and commitments. Nothing in these terms excludes liability or limits consumer rights that cannot lawfully be excluded or limited, including responsibility that applicable law requires us to retain.

10. Changes and resolving concerns

We may update these terms as the service develops. We will update the date above and provide notice of material changes and seek agreement where required by law. Changes do not retroactively alter a separate brand–creator agreement.

Please contact centralugcteam@gmail.com first so we can try to resolve a concern. These terms do not require mandatory arbitration or prevent you from contacting a regulator or seeking a remedy in a court with jurisdiction. Mandatory protections under applicable law continue to apply.